🌟 Frequently Asked Questions

Welcome to the FloJo NY Help Center! Below you'll find answers to some of the most common questions about our boutique, collections, and services.

❓Can I cancel or change my order once it’s submitted?

We begin processing orders right away, so unfortunately, once your order is placed, it cannot be canceled or modified. We recommend double-checking your order before completing checkout.

❓Are your clothes true to size?

Most FloJo NY garments fit true to size. For best results, refer to our Size Guide (if applicable) and use your bust, waist, and hip measurements. If an item runs smaller or larger, we will include notes in the product description.

❓My item arrived damaged. What should I do?

We’re so sorry! Please email flojonewyork@gmail.com within 3 days of receiving your order. Include your order number, a description, and a clear photo of the damage. Once approved, we’ll issue a refund or store credit after the item is returned.

❓Do you sell graphic T-shirts?

Absolutely! Explore our FloJo NY Tees and our bold “Be iT” Collection—featuring inspirational, fashionable, and NY street-chic designs.
👉 Visit: https://flojony.threadless.com/

❓What’s your return and exchange policy?

We currently do not accept returns or exchanges. However, if you experience an issue with your order, reach out to flojonewyork@gmail.com and we will do our best to make it right.

❓What are your shipping rates and delivery times?

• Standard U.S. Shipping: $7.95

• Estimated Delivery Time: 7-10 business days

• We currently do not ship internationally.

❓How do I know when new arrivals drop?

Join our email list for early access to collections, exclusive sales, and upcoming events. You can subscribe at the bottom of our homepage.

❓What payment methods do you accept?

We accept:

• Major Credit Cards (Visa, MasterCard, AmEx)

• PayPal

• Apple Pay & more
  All payments are securely processed.

❓Do you offer gift cards?

Coming soon! Digital gift cards will be available so you can share the FloJo NY experience with your loved ones.

❓How can I contact customer service?

You can reach our team at flojonewyork@gmail.com
We respond to all inquiries within 24–48 business hours.

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💬 Still have questions? We’re here to help!
Use our [Contact Form] or send us an email for additional support.